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SLA Maintenance

Repair & Maintenance

Predictive maintenance and rapid emergency repair response powered by smart diagnostics, keeping site uptime near 100%.

Under 4-Hr MTTR Preventive AMC Smart Diagnostics Multi-Brand Support
Service Repair & Maintenance
Fast MTTR Service Delivery
Service Overview

SLA-Driven Active Repair and Maintenance

Our Service Repair and Maintenance (SRM) model is built on absolute reliability and rapid responsiveness. We handle everything from preventive maintenance schedules to emergency repair calls. Using advanced ticketing and diagnostic tracking tools, we ensure that your systems - ranging from UPS and Air Conditioning to security alarms and locks - remain functional 24/7/365, significantly reducing operational downtime and costs.

  • Structured Preventive Checks (PMR)
  • Dedicated SLA-driven MTTR (4 Hours)
  • Multi-vendor Spares Availability
  • Air Conditioner & UPS Specialty
  • Real-time Mobile Ticket Logging
  • Detailed Root Cause Analysis (RCA)
<4 hrsAverage MTTR Response
99.8%Resolution SLA Adherence
12,000+PMR Tasks Monthly
24x7Incident Sourcing Desk
Maintenance Scope

Scope of Services

Wide technical capacity spanning primary utilities to critical structural elements.

UPS & Electricals

Battery bank health checks, UPS maintenance, load distribution fixes, and electrical panel repairs.

HVAC & AC Repair

Comprehensive Air Conditioning maintenance, gas charging, filter wash, compressor replacement, and uptime checks.

Locksmith & Vaults

Vault door alignment, dual combination lock replacement, electronic lock overrides, and key duplication.

Civil Repairs

Plastering, painting, floor tile replacement, aluminum slide door repairs, and roof waterproofing.

Security Devices

Sensor replacement, fire alarm test-triggers, panic switch repair, and command center relay testing.

Signage & LED

Signboard power box fixing, LED strip replacement, timers repair, and visibility cleaning.

Interested in an Annual Maintenance Contract?

Keep your facilities running like clockwork with structured, scalable AMC models from Creative Management.