Technical Support
Responsive remote monitoring and rapid on-site troubleshooting managed by our centralized Command Center.
Dedicated Central Support for Banking Networks
Creative Management offers a dedicated 24x7 helpdesk and technical support layer for banking operations. Whether it's remote troubleshooting for software issues or dispatching field engineers for hardware fixes, our centralized support system ensures that every incident is logged, tracked, and resolved within the strictest SLAs prescribed by our clients.
- Toll-Free Customer Helpline Support
- Multi-level Escalation Framework
- Automatic Ticket Tracking Systems
- On-site Engineer Real-time Tracking
- Incident Reporting & Analysis
- System Reboots & Lock Resets
How We Support You
Omni-channel helpdesk and field dispatch framework designed for BFSI critical standards.
Automated Ticketing
Real-time incident registration and automatic dispatch allocation matching geographical proximity.
Field Dispatch
Direct integration with certified local field technicians, dispatching them to site with required parts instantly.
NOC Monitoring
Centralized monitoring center tracks alarms, power failures, visual feed statuses, and panel disconnects live.
OTG Lock Support
Coordination for one-time combination password lock support for vault accesses during cash loading cycles.
SLA Dashboard
Real-time analytics portal for clients showing tickets logged, pending tickets, MTTR times, and resolution rates.
Account Managers
Dedicated single point of contact (SPOC) for bank administration, conducting weekly operational syncs.